HelloTech Reviews

Firstly they say that they don't charge you until the service is complete. Well, that's complete bull$#*!, they charged me instantly and promised me that the service is basically guaranteed. So then comes the day they were supposed to install my tv, the tech calls last minute and says he can't make it and that i'll have to call and reschedule. Well, nobody ever freaking picks up, took me an entire week to get a hold of someone, then they just tell me to reschedule online. So after i rescheduled to the next week (so the next scheduled date is 2 weeks after the missed installation date). I take the whole day off of work just to be there. Lo and behold, tech doesn't show up, and this time doesn't even give me a call. I ended up talking to their chat because nobody $#*!ing answers the phone. He once again just tries his best to get me to stop using the chat 'oh i promise he's on his way, please close the chat window.' and then I get an email saying that the tech is unavailable and they 'are currently looking for another tech'. $#*! it's been 3 weeks since I paid, and those incompetent asses still haven't gotten $#*! done. And then I find out they also automatically added me to their $#*!ty tech subscription and charged me right away without my knowledge.

Twice now- installers have cancelled last minute. Really inconvenient I will not be using HelloTech again. Not worth the money. Very expensive for the lack of professionalism

DO NOT USE this fly by night company! We had an install scheduled for Friday 2/26/21,2 days before the install the tech called up and asked for an earlier appt since he had to drive 1 1/2 hours to our destination in Modesto, from Sac. We told him the tv was scheduled from 1-4 and we needed to make sure the tv was here first, that is why he was scheduled at 4
We told him if that changes we would have him come earlier. Well the day before it did chage and we called him and told him to be here at 2; 30, and he was happy with that.
So 3pm rolls around and NO TECH! We called him once again and he said he was having "car troubles", and was trying to borrow his MOM"S CAR! REALLY! Un first of all its was an 1 1/2 drive to our location so he had 2 hours to contact us and let us know of his situation, he did NOT we had to contact him to he that lame excuse! He did say that he would message us when he got a ride LMAO, of course that never happened!
So about an hour later I contacted thier "Customer Support" number, and after getting the canned response and apology, they finally said another install person would be assigned tomorrow, and would receive a text when that would happen. Did We? LOL Nope, Called again in the afternoon, and thier new answer it was escalated, and they said they were working HARD on the matter!
Finally we talked to another rep again after waiting all day and were told that the tech they had assigned no long available for installs LMAO, hmm wonder where he is working now, anyway they said then can reschedule for tomorrow, we just cancelled at this point and will be having a true professional come out to install it! What a really bad overall experience!

Hellotech contractors didnt properly installed a TV bracket in my bedroom wall, it fell off and it caused mayor damages to my 65" TV and my wall. On 4 December 2020 my wife had this company through a purchase that i made at Wallmart order#*******464, Hellotech contractors installed a TV bracket mount in my bedroom wall and yesterday it fell off the wall and it caused mayor damages ro my 65" TV and wall, i found out that the bracket didnt got secured to the wall studs the TV bracket mount was only secured just to the sheetrock dry wall. I called Wallmart and Hellotech costumer suport and they told me that the installation is only guarateed for 30 days after Installation. Thats unaceptable the person that installed the TV bracket mount didnt do the job properly, even on the TV bracket mount instructions says that it needs to be secured to the stud on a sheetrock dry wall. We want the installation money back and compensation for the damages caused for that contractors negligence and malpractice period. Im pretty sure that they are insured to Cover this kind of issues. I talk to Hellotech customer service twice about this issue and the phone call keeps cutting off like it seen they dont want to work with me to get to an agreement on this issue.

We booked help setting up an Alexa for our sister in a nursing home. Benjamin C was 26 minutes late. He didn't listen to what we wanted, gave conflicting answers to the same question and ultimately, nothing that he said he had fixed worked when we got home. I called the company and asked for a re-do or a refund. They agreed to send a tech again, I insisted it had to be someone different. We'll see how it goes, but at least they didn't try to wiggle out of sending a second person to try again

They told me someone would text or email on my appointment. That never happened waited for hours and no response. Waited until the next day again no response. Finally I called and was told don't know what happened.

HelloTech sent me an incompetent technician to mount my $1400 television. He did mount it properly, I sent him text messages confirming I was concerned due to a screw being missing and the television sagging, and he told me it would be fine. Fast forward a few weeks and my television falls of the wall.

He claimed to his company that I "modified" the mount in some way. I did not. I used the full range mount as you normally would and it just fell off my wall. They claim no responsibility and are trying to put the blame on me.

I am in the process of fighting for my rightful compensation for the property damage and refund of services. They are not easy to deal with. Buyer beware.

If I could leave 0 stars I would. This company is terrible to deal with. After paying for a TV mount service in full they delayed scheduling an appointment with me based on my availability, which was any day at anytime. That cancelled the appointment completely after a week of me waiting. I would recommend never using this company they are 100% bait and switch!

Terrible. You make an appointment but the there is not actually an appointment. They send out a request to their technicians which may/may not be available for the time/date requested and they will not let you know if someone is not available. Warning! Waste of time, you will be waiting around for them.

Thanks Chris. Fantastic job on mounting my daughter TV . Very Professional and the price wasn't bad at all.

Though it took this company 3 three techs to fulfill the service, Jacob was straight to the work and even put up with some of this old Army retired guy's complaining. Jacob answered my questions clearly. He was able to resolve my internet Repeater issue.

Stephen was very informative, worked quickly and efficiently, and careful to practice social distancing.